We ship items with UPS as soon as possible, but this will not always be the same day as your order.
In general, please add 2-3 business days to allow for processing time. If we anticipate a longer lead time, you’ll be notified promptly.
You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive the email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
When you place an order from the "Request a brush" page the brush will be made exclusively for you and the production may take 2/3 weeks. In this case the shipping will be done as soon as the brush is ready.
Orders only ship on business days, which are Monday-Friday, except Italian Holidays (January 1st, January 6th, Easter and the day after Easter, April 25th, May 1st, June 2nd, August 15th, November 1st, December 8th, December 25th and December 26th).